By using the Site in any manner, including but not limited to visiting or browsing the Site, you (the “user” or “you”) agree to be bound by this Agreement, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. This Agreement applies to all users of the Site.
Empress would try to give an accurate description as much possible. However, we do not guarantee descriptions or other content of this site is completely accurate, complete, reliable, current, or error-free. Slight color variation of outfits is possible.
STITCHING ERRORS & OMISSIONS
We do take care to provide our customer stitching exact according to the given measurements but, there can still be some chances of errors & omissions. All stitched items are FINAL SALE and cannot be returned or refunded.
CANCELLATION OF ORDERS
An order can be canceled within 24 hours after placing an order, once the processing starts order will not be canceled. We would only refund if the product is not available after placing an order.
Cancellation by Empress-Clothing.com
Such situations are avoided but if raised please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.
Order Cancellation, Refunds & Processing
If you wish to cancel an order or want a refund, please drop an e-mail to firstname.lastname@example.org within 24 hours of order confirmation.
Please note a 25% restocking fees will be deducted for all cancellations done after 24 hrs. There is no fees for all cancellations done within 24 hours of placing the order. You have an option for going in for the "Goodwill Credit Refund" in which you shall receive a Purchase Coupon for your next purchase from our store of your paid amount price + USD $25 EXTRA, thus enabling you to go in for a purchase for a higher priced item from our online store. The "Goodwill Credit Refund" can be used one time and has lifetime validity !!
If you cancel your order before it has been shipped, you will be assessed a 25% cancellation fee before credit is issued. If you cancel your order after it has been shipped, please follow our Return Policies and Procedures. Any cancellations after an order is shipped are treated as a Return with all applicable fees.
At Empress Clothing, we strive for 100% customer satisfaction and provide the best shopping experience. We give a personalized support to our customers to make sure that the product is processed as per their requirement. However, we understand that sometimes the product you ordered might not appeal to you once you receive it and you would want to return it. Since we want our customers to be fully satisfied with their purchase, we strongly advise you to review the following reasons that DO NOT qualify for a return.
Custom Stitched Outfits & Standard Readymade Outfits
Every outfit is individually created and made to fit perfectly in accordance with the measurements/instructions provided by the customer upon order. Our tailoring department stitches all outfits to perfection according to the given measurements and the end-product is thoroughly inspected to make sure that the outfit has been tailored as per the given measurements. As such, ill-fitting is NOT a reason for return as it is the sole responsibility of the customer to provide accurate measurements. In case of any tailoring issues, we shall NOT be liable to refund or exchange any custom stitched outfit under any circumstances.
Each dress is meticulously tailored according to the size provided by the customer, which may result in slight variations. We understand that these differences can occur due to the unique nature of custom-made garments. Additionally, please note that the dress may appear slightly different from the images provided on our website due to the tailoring process.
If at all you require any alteration to your outfit after delivery, please get the desired alternations done from your local seamstress as it's the easiest way to fix the issue without the hassles of a return. Sending the product back to us for further alterations is not only time-consuming but also incurs extra charges at your end.
If you have purchased products from a website but they were arranged or acquired outside of the website's official channels, it's likely that the website's return policy may not apply to those products. Return policies typically cover purchases made of website’s product catalogs only.
Purchases During Sales
During sale and offer periods, or for products bought within a sale, refunds, returns, and cancellations are not available. All sales are final.
Product Care & Manufacturing Defects
In order to keep your product in the best condition after usage, we strongly recommend Dry Cleaning. It's important to note that the garments are completely hand-made using complex procedure of dyeing, surface ornamentation & stitching. Any irregularities within product style may arise which adds to their inherent uniqueness. Therefore, owing to complex procedures of natural over dyeing and surface treatments, some colors might run and some fabric might shrink upon Dry Cleaning.
Damages during transit
Before the product leaves our warehouse and reaches the shipping facility, it is thoroughly inspected for any defects or errors. The product is packaged in a way that it reaches you in an excellent condition. If at all a damage occurs to the product while in transit because of the shipping/courier agency, then we shall not be responsible for the same as it's completely out of our control to monitor how perfectly the product is delivered to your doorstep.
If any of the above conditions are not the reasons that you would like to return the product, please follow our return policy/procedure as outlined below:
1. Send us an e-mail at email@example.com within 24 hours of receiving the item in question with your Order number and describing the reason for return along with digital images for verification purposes.
2. Please DO NOT send back any item without consulting us. It's very important that you DO NOT send the item back to us until it's verified - no credit or replacement shall be given on such items that are sent without our consent.
4. Please return within 7 working days of confirmation from our end. Make sure to include a copy of the invoice (if any) you received with your order.
5. All merchandise must have original tags attached to it with original packing & in original condition (worn, washed, used, or altered items will not be accepted for returns).
6. Return your items using registered airmail / courier as advised in our return authorization mail. Once you have shipped the item, please forward the details to us & keep the airway bill or postal receipt until the shipment gets delivered to us.
7. As safe delivery to you is our responsibility, in the same way, sending back safely to us is your responsibility. If something happens in transit and the package doesn't get delivered to us, we won't be able to help you. Once you ship the order, please forward the details to firstname.lastname@example.org within 24 hours and keep the airway bill or postal receipt till it gets delivered to us.
1. All custom stitched/readymade size products cannot be returned/refunded. If it is damaged/Incorrect then we will REFUND.
2. For Fabric Only orders, unstitched outfits, and free size stitched products, we do accept returns as outlined below:
In the event of returning the outfit once you receive your order, if a return request is accepted by us for an unstitched dress, then it's the customer's responsibility to pay the incurred shipping & custom/duty charges. Pictures of the item to be returned would have to be sent to us for preapproval before starting a return.
If your original purchase included shipping charges, then these charges are non-refundable. The shipping charges will be deducted from the total price of the initial purchase.
In the event of a "Free Shipping" promotion, the shipping charges will not be deducted from the original price. However, the customer still has to pay the shipping & custom charges for returning the product to us.
After careful inspection of the returned unstitched item, a refund will be issued in 3-5 business days. Please allow additional 7-10 business days for the processing of the refund to be completed depending on your bank or your chosen payment method.
"We value our customers and make constant efforts to provide an excellent shopping experience. Since returning an item is a time-consuming and a complicated process, we advise all our customers to make up their minds thoroughly before placing an order. If you have any questions regarding any item before placing an order, please feel free to get in touch with us to avoid any hassles in the future. We really appreciate all our customers giving us the opportunity to serve them; we value your time & money and our team at Empress Clothing is always working hard to make the shopping experience as pleasant as possible."
- Empress Clothing Team
COLOR & DESCRIPTION DISCLAIMER
The details of the products or product specifications (for instance weight, color, handwork details, size, etc.) quoted with the product displays are only approximate values.
There may be minor variations in color of the actual product because of the nature of fabric dyes, weather at the time of dying and differences in display output due to lighting and digital photography and color settings and capabilities of monitors.
A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the outfit received.
It is practically impossible for us to replicate the same colors on an outfit as seen on your monitor. A variation in the shade selected by you is considered as a normal practice as these garments have a tendency to reflect different shades of a color under different light and weather, type of camera used for photography or type and settings on the computer monitor.
We wish to clarify and ascertain that every customer who orders any outfit from empress-clothing.com is aware of this genuine problem.
While ordering on the internet, we suggest that customers should be extra careful of following:
1. Red, maroon and orange colors have a higher tendency to reflect a different shade than other colors
2. Many a time green and blue shades also overlap. same is the case with off-white, white and cream colors.
3. Sea Green color sometimes looks Aqua blue and the other way around.
4. Some fabrics like raw silk, khadi silk, cotton silk, south cotton, brocade have a textured effect where we can see the weaving & threads are visible in different directions which are an inherent characteristic or feature of that fabric and proof of its authenticity. These are not defects. This raw finish is the beauty of these fabrics
Beads and Sequences Missing or Coming off
We believe that customers who are ordering items with sequence and other beaded embroidery are aware of the fact that these shiny embellishments have a tendency to come off. Even with the best of handling and care, this cannot be avoided altogether. Many a time during strict physical checking at the customs during transit, more than usual sequences and wear the dress and in few hours you might lose some of them.
Customer not available at time of delivery.
If the courier company has made 3 attempts to deliver your package and you were not available to accept/receive the package then the courier company will abandon or destroy the shipment at their destination. However we recommend you to contact the local courier office along with your tracking number for an alternate delivery instruction. Please be aware that once the courier company destroys or abandons your shipment, we will not be responsible for not fulfilling the order.